Returns/Refunds

3 Oct. 2006

Puzzle_head_72x72pxls copyThis document provides information on how to return a product purchased from MindWare Publishing in the U.S. and Canada. For information on how to return a product purchased in Europe, the Middle East, or Africa, contact MindWare Publishing directly at info@mindwarepublisihng.com .

MindWare’s return policy and process varies depending on whether you purchased the product directly from MindWare or through an online partner vendor.

MindWare doesn’t accept returns for the following types of products:

  • Products purchased from an online auction site
  • Products purchased from an individual
  • Products, or versions of products, that MindWare no longer distributes or supports

Note: You have 30 days from the date that you purchased a product from MindWare to initiate the return and refund.

Return a product purchased directly from MindWare

MindWare will exchange or refund the purchase of a product or support contract that you purchased directly from MindWare if you contact MindWare to request the return within 30 days of receiving the product.

Note: All products returned to MindWare’s warehouse, with or without a valid RMA number, are destroyed and cannot be returned to the customer. Failure to contact MindWare Customer Service prior to returning your product to our warehouse will result in the destruction of your product without refund or exchange.

Return a product for a refund

To return a product purchased directly from MindWare:

1. Contact MindWare Customer Service by email with the following information:

  • The order number
  • Your name
  • Your phone number
  • The product you’re returning
  • The product SKU number
  • The reason for the return
  • The purchase price before tax

2. Customer Service will provide you with a Return Merchandise Authorization (RMA) number so that you may return the product to MindWare.

Note: You have 30 days from the date that MindWare issues the RMA to return the product to the MindWare warehouse. RMAs remaining in MindWare’s system past the 30-day limit are cancelled.

To ensure the timely processing of your return, please do the following steps:

  • Make sure that your RMA number, name, and address appear on the returned package
  • Ship the package using a carrier that has a reliable tracking system. (MindWare is not responsible for products lost during shipment)
  • Send the product and all packaging and enclosed materials to the following address:

MindWare Inc.
RETURNS DEPARTMENT
15435 86th Avenue NE
Suite 200
Kenmore, WA 98028-3551